Privacy Policy

  1. What information do we collect about you?
    We collect information about you when you fill in our online enquiry form, or correspond with us by e-mail, phone, or post. We may also collect information when you voluntarily complete customer surveys, provide feedback, and participate in competitions. Website usage information is collected using cookies.

    Telephone calls to and from Sell-Fast may be recorded for training and monitoring purposes. The information we typically collect is personal information such as your full name, mailing address, e-mail address, and telephone number. We will also collect details of the property you wish to sell.

  2. How will we use the information about you?
    We collect information about you to process the sale of your property, manage your account and to contact you about services and offers we think may be of interest to you.We use your information collected from the website to personalise your repeat visits to our website.

    We may share your personal information with trusted service providers, with whom we have a contractual relationship to perform, or assist us in performing, any of the functions required for the sale of your property, ensuring that they have all necessary data protection policies and procedures in place.

    We may release information to regulatory or law enforcement agencies if we are required or permitted to do so. Where sensitive personal data is included in the information you send to us, we limit our use and disclosure of such sensitive data other than where permitted by law.

  3. How long do we retain information about you?
    We will only retain your information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept. For example, if we receive your information through a competition entry, we will retain your data for as long as is necessary to administer the competition.

    We will not directly market to you for longer than three years unless you consent to receive direct marketing by opting in again before the expiry of that three-year period. In certain circumstances, once we have deleted or anonymised your data, we may need to retain parts of it (for example, your e-mail address), to comply with our obligations under GDPR or other legislation, or for fraud detection purposes.

  4. Why can we use your personal information?
    We rely on two of the legal reasons in the data protection regulation to allow us to collect and use your personal information – “consent” and “legitimate interest”.

    We may ask for your consent to contact you now or in the future about our products and services. We will ask you for your name and contact details and give you the opportunity to review this Privacy Policy. You may also be asked for your consent by one of our trusted marketing partners on our behalf.

    You do not have to give your consent and you have the right to withdraw your consent at any time.

    Legitimate interest
    Sometimes we may use your personal information because we believe you expect us to contact you with information about our products and services or provide you better service, such as:

    • When you provide your contact details in response to our advertising and indicate you are requesting information about our products and services.
    • When you call us, if we are unavailable and you give your contact details to our messaging service.
    • When you give us your personal information to get a quote for our products and services.
    • When we need to contact you to clarify information, we may have given you.
    • At any time, you can ask us not to contact you.

  5. Marketing
    If you give us your consent or we believe that you expect us to contact you, we may use your personal information to provide you with information about our products and services. We may contact you by telephone, SMS, post, or email.

  6. Understanding our customers
    To improve our services, we sometimes conduct analysis on the information we collect to look for trends in the behaviour of our customers. This allows us to understand what our customers want and need.

  7. Access to your information and correction
    You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email us at

    We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

  8. Cookies
    Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information, visit or

    You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

  9. Other Websites
    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

  10. Changes to our Privacy Policy
    We keep our Privacy Policy under regular review, and we will place any updates on this web page. This Privacy Policy is effective from 11th September 2023.

  11. How to Contact Us
    Please contact us if you have any questions about our Privacy Policy or the information, we hold about you:
    • by email: